Shipping Policy
This Shipping Policy explains how orders are processed and delivered when purchasing from Nexalitha.com. The store is operated by CLOUDNOVA LLC, located at 271 W. Short St Ste 410 #2113, Lexington, Kentucky 40507, United States. For assistance, contact us at contact@cloud-nova.shop.
Order Processing Time
All orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the following business day. You will receive a confirmation email once your order has been shipped.
Estimated Delivery Time
Delivery times depend on the destination. Orders within Europe typically arrive in 3 to 7 business days. International shipments may take 7 to 21 business days. These are estimates and may vary based on local customs or courier delays.
Shipping Costs
Shipping fees are calculated during checkout based on your location, package size, and weight. The final shipping cost will be displayed before payment is completed.
Order Tracking
Once your order ships, you will receive a tracking number by email. This tracking number can be used to monitor the delivery status through the courier’s website. Please allow up to 48 hours for tracking updates to appear.
Customs and Import Taxes
International orders may be subject to customs duties or import taxes charged by your country’s authorities. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Shipping Delays
Unexpected delays may occur due to customs clearance, weather disruptions, or courier issues. We are not responsible for delivery delays beyond our control but will assist in tracking and resolving delivery concerns.
Incorrect Shipping Information
Please ensure your shipping details are accurate before completing your order. CLOUDNOVA LLC is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your tracking number shows that your package has been delivered but you have not received it, please contact us immediately at contact@cloud-nova.shop. We will help investigate and determine the best course of action.
Undeliverable Orders
If an order is returned to us due to being undeliverable or unclaimed, we will notify you via email. Additional shipping charges may apply for re-delivery.
Contact
For shipping inquiries or assistance with your order, please email us at contact@cloud-nova.shop. Our team typically responds within 24 to 48 business hours.