Faqs
Orders & Payments
How do I place an order?
Browse our products, add your desired items to the cart, and proceed to checkout. You will be guided through a secure payment process to complete your order.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options offered at checkout. All transactions are encrypted for your safety.
Can I cancel or modify my order after placing it?
Orders can only be modified or canceled if they have not yet been processed or shipped. Please contact us immediately if you need to make changes.
Shipping & Delivery
How long does it take to process my order?
Orders are typically processed within 1 to 3 business days. You will receive a confirmation email once your order has shipped.
When will I receive my order?
Delivery times vary by location. Orders within Europe usually arrive in 3 to 7 business days, while international orders can take between 7 and 21 business days.
Do you ship internationally?
Yes, we ship worldwide. International customers should be aware that customs duties or import taxes may apply, which are the buyer’s responsibility.
How can I track my order?
You will receive a tracking number via email once your order ships. You can use this number to track your package on the courier’s website.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused, in original condition, and in original packaging. Visit our Returns Policy for more information.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund.
How long does it take to receive a refund?
Refunds are typically processed within 5 to 10 business days after the returned item is received and inspected. The refund will be issued to your original payment method.
Account & Privacy
Do I need an account to place an order?
No account is required. You can check out as a guest. However, creating an account allows you to track orders and view your order history more easily.
Is my personal information secure?
Yes. We use advanced encryption and security measures to protect your personal data. Please refer to our Privacy Policy for full details.