Returns And Refunds

This policy outlines the return and refund terms for purchases made on Nexalitha.com. The website is operated by CLOUDNOVA LLC, located at 271 W. Short St Ste 410 #2113, Lexington, Kentucky 40507, United States. If you need help, please contact us at contact@cloud-nova.shop.

Return Eligibility

You may return products within 30 days of receiving your order. To qualify for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. A valid order number or proof of purchase is required.

Non-Returnable Items

Certain items are not eligible for return. These may include final sale items, personal care goods, customized products, and digital downloads. Any such exclusions will be clearly noted on the product page.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging. Once confirmed, we will issue a replacement or refund.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Refund times may vary depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you need a different product, you must return the original item for a refund and place a new order separately.

Return Shipping

Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect. We recommend using a trackable shipping method when sending items back. Contact us before returning any item.

How to Start a Return

To begin a return, email us at contact@cloud-nova.shop with your order number, reason for return, and any supporting images if applicable. We will provide instructions on how to proceed with your return request.

Late or Missing Refunds

If you haven’t received your refund after the expected timeframe, first check your bank or payment account. If the refund is still not visible, contact us at contact@cloud-nova.shop so we can assist further.